Terms of Service

3.1 Account Creation

To use SmileCraft®, you must create an account by providing accurate and complete information including:

• Full name and professional credentials
• Practice name and location
• Professional registration number
• Contact information (email and phone)

Upon registration, you will be assigned a unique Doctor ID (e.g., UKJS301124) based on your country, initials, and registration date. Each case you submit will receive a Case ID combining your Doctor ID with patient initials and the submission date (e.g., UKJS301124-AB-021224).

3.2 Professional Use Only

SmileCraft® is intended for use by licensed dental professionals only. By creating an account, you represent and warrant that:

• You are a qualified and licensed dental professional
• You have the authority to provide dental care in your jurisdiction
• You will use the Service solely for professional purposes
• All information you provide is accurate and up-to-date

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use or security breach
• Ensuring your contact information remains current

4.2 Data Storage and Transfer

By using SmileCraft®, you acknowledge and consent to the following:

• All patient data uploaded will be stored on servers located in the United States
• Data will be encrypted in transit (TLS 1.3) and at rest (AES-256)
• Case files will be securely transmitted to our SmileCraft® Design Hub for processing
• Our design team will only see your Doctor ID (e.g., UKJS301124) and Case ID (e.g., UKJS301124-AB-021224), not your personal identifying information
• Files will be automatically deleted 90 days after case completion

View our complete Privacy Policy →

4.3 Data Processing Agreement

If you are subject to GDPR or similar data protection regulations, we offer a Data Processing Agreement (DPA) that outlines our mutual obligations.

5.1 Permitted Use

You may use SmileCraft® to:

• Submit cases for dental design services
• Receive and download design deliverables
• Manage your practice profile and subscription
• Access historical case data within the retention period

5.2 Prohibited Use

You agree NOT to:

• Use the Service for any unlawful purpose
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Reverse engineer or attempt to extract source code
• Resell or redistribute the Service without permission
• Upload data that violates third-party rights
• Use automated systems to scrape or data mine
• Impersonate another user or professional

5.3 Content Quality Standards

To receive the best design results, you should provide:

• High-quality clinical photos (proper lighting, focus, framing)
• Accurate 3D scans in compatible formats (STL, PLY)
• Clear instructions and design preferences
• Complete patient information (initials/codes, not full names)

6.1 Subscription Tiers

SmileCraft® offers multiple subscription options:

• Pay-Per-Case: Pay only for the cases you submit
• Pro Plan: Monthly subscription with discounted per-case rates
• Growth Plan: Higher volume with additional benefits
• Elite Plan: Unlimited cases with priority service

6.2 Payment Terms

• All fees are charged in USD unless otherwise stated
• Subscription fees are billed monthly or annually in advance
• Per-case charges are billed upon case submission
• Payment methods include credit card and direct debit
• All prices are subject to applicable taxes

6.3 Refunds and Cancellations

• Subscription fees are non-refundable except as required by law
• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• Refunds for individual cases may be granted at our discretion if service quality issues occur

7.1 Your Content

You retain all rights to the patient data and clinical materials you upload. By using the Service, you grant us a limited license to process this data solely for the purpose of providing design services.

7.2 Design Deliverables

Upon full payment, you receive a perpetual, worldwide, non-exclusive license to use the design deliverables for your patient's treatment. You may not:

• Resell or redistribute the designs to third parties
• Use the designs for purposes other than treating your patient
• Claim the designs as your own original work

7.3 SmileCraft® Platform

All rights to the SmileCraft® platform, including software, algorithms, trademarks, and branding, remain the exclusive property of SmileCraft®.

9.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination:

• Your subscription will be cancelled at the end of the billing period
• You will retain access to completed designs for 90 days
• All data will be deleted according to our retention policy

9.2 Termination by Us

We may terminate or suspend your account if you:

• Violate these Terms of Service
• Fail to pay fees when due
• Engage in fraudulent or illegal activity
• Misuse the Service or violate professional standards